Reliable cellular & Wi‑Fi solutions across the Gulf

1. Parties

These Terms & Conditions govern the supply of telecommunications services by Optirise ("Provider") to the customer ("Customer"). By ordering or using our services you agree to these terms.

2. Services

Provider supplies cellular data, SIM provisioning, and Wi‑Fi devices as described in service orders. Specific service features depend on the local operator and local law.

3. Licensing & Compliance

Customer acknowledges that telecommunications services in Gulf countries are regulated and may require local registration or documentation. Provider will assist with routine provisioning but is not responsible for delays or denials where local licensing, national security clearance or operator policy prevents activation.

4. Fees & Payment

Fees are set in the Order. Payments are due in advance unless otherwise agreed. Refunds are subject to operator policies and any local regulatory restrictions.

5. Liability

To the maximum extent permitted by applicable law, Provider’s liability for any direct loss arising from service or device failure is limited to the amount paid by the Customer for the affected service during the preceding 3 months. Provider is not liable for indirect, consequential, special or punitive damages.

6. Termination

Either party may terminate the service as set out in the Order. Termination may be immediate if required by local regulators or operator instruction.

7. Governing Law

Unless otherwise agreed, contracts are governed by the law of the country stated in the Order. Service availability for each Gulf country may be subject to that country’s local telecommunications law.

Effective date: 14 September 2025

Data Controller

The data controller for services ordered through this website is Optirise. Contact: privacy@optirise.example.

Personal data we collect

• Identity & contact information (name, address, phone, email)
• Identification documents where required by local law (passport, national ID)
• Device identifiers, SIM ICCID, IMEI and usage data (data volumes, connection times)

Purposes & Legal basis

We process personal data to: (a) provide and bill for telecommunications services; (b) comply with local regulatory requirements (including identity verification and lawful surveillance requests); (c) prevent fraud; and (d) improve network and service operations. Where required by local law, processing is necessary for compliance with legal obligations.

Cross‑border transfers

Data may be transferred between jurisdictions for provisioning, billing and support. Transfers will be conducted in line with applicable local data protection laws and safeguards; where required, we will rely on legal transfer mechanisms or data localisation rules.

Retention

We retain personal data only as long as necessary to provide services and meet legal and regulatory obligations (which in some Gulf countries may require retention for specified periods). Specific retention periods are provided on request.

Data subject rights

Where local law grants rights (access, correction, deletion, objection, portability), you may exercise them by contacting privacy@optirise.example. Requests may be subject to verification and local legal restrictions.

Security

We implement administrative, technical and organisational measures to protect personal data. However, no transmission over the internet is completely secure and we cannot guarantee absolute security.

Cookies & tracking

Our website uses cookies and similar technologies for analytics and session management. You can control cookie preferences through your browser or our cookie banner where displayed.

This Privacy Policy is drafted to comply with data protection laws applicable in Gulf countries, including the UAE Federal Decree-Law No. 45 of 2021 and similar PDPL laws in the region. Customers whose personal data originates in a specific GCC jurisdiction may have additional rights or obligations under that jurisdiction’s law.

Optirise provides connectivity using third‑party mobile network operators and local partners. Coverage, speed, legal availability and permitted use vary by country and operator. We do not guarantee uninterrupted service, continuous coverage or specific throughput levels. Any statements about regional availability or speed are estimates and subject to local operator capabilities, network congestion and regulatory restrictions.

Customers are responsible for complying with all local laws, including any prohibitions or limitations on the use of certain services (for example, restrictions on VoIP or satellite services in some jurisdictions). Optirise will comply with lawful requests from local authorities and may be required to suspend or modify services if directed by regulators.